The Board investigates complaints against the following license types.
- Physicians,
- Physician Assistants,
- Acupuncturists,
- Medical Radiologic Technologists,
- Respiratory Care Practitioners,
- Medical Physicists,
- Perfusionists and
- Surgical Assistants.
Nurses: TMB does not have the authority to investigate a nurse for care provided within the scope of nursing. If your complaint involves a licensed nurse, you should review the Texas Board of Nursing’s website here: Welcome to the Texas Board of Nursing Website.
Pharmacists: TMB does not have the authority to investigate a pharmacist for actions provided within the scope of the pharmacy board. If your complaint involves a licensed pharmacist, you should review the Texas Board of Pharmacy’s website here: TSBP Website - Texas State Board of Pharmacy.
Dentists: TMB does not have the authority to investigate a dentist for actions provided within the scope of the Dental Board. If your complaint involves a licensed dentist, you should review the Texas State Board of Dental Examiner’s website here: Texas State Board of Dental Examiners.
Hospitals and other medical facilities: TMB does not have the authority to investigate a facility, including a hospital or emergency department. If your complaint involves a licensed health care facility, you should review the website for Texas Health and Human Services here: How Do I Make a Complaint about an HHS Service Provider? | Texas Health and Human Services.
Insurance: TMB does not have the authority to investigate insurance companies for health coverage, procedure approval or in or out of network payments. If your complaint involves an insurance company, you should review the website for Texas Department of Insurance here: How to file a provider complaint about health claim payments.
If you wish to complain to the Board, please do so in writing. Provide full name and practice address of practitioner. Also, provide dates and details of any incident, being as specific as possible. If your complaint is within the Board's jurisdiction, it will be assigned for proper study. Complainants are advised of an investigation status approximately every 90 days until final action is taken. State law prohibits anonymous complaints. Your email and phone will be verified.
To make a complaint:
- Submit your complaint electronically via the Online Complaint Form, or
- Print a PDF version COMPLAINT FORM (SPANISH COMPLAINT FORM ) and mail it in, or
- Call the Complaint Hotline 1-800-201-9353 and follow the automated prompts to request a complaint form.
Some patients' complaints do not fall within the Board's jurisdiction. It is important to understand that the legislature has defined only certain events as violations. While the Board cannot investigate any complaint that is not within its jurisdiction, all complaints received are read and evaluated.
Click here for more information on the Texas Medical Board Enforcement Process.